Home Style & Beauty Fashion Nova scammed me & Here’s why I’m no longer shopping with them

Fashion Nova scammed me & Here’s why I’m no longer shopping with them

by Mika
Featured image photo is from a video by ShadeyBangs talking about her horrible experience with FN.

Compared to the first time I ever shopped with  Fashion Nova, the company has  become  progressively worse in quality and customer service.

During an IG rant I found out that I wasn’t the only person of my IG fam that felt strongly about Fashion Nova,  their terrible customer service and shady business practices.


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Terrible customer service, slow shipping and a sh*tty return policy (a.k.a. no return policy) is what made me decide to no longer shop at Fashion Nova.

I tried to give them a chance when the Cardi B collection dropped…

If there’s one thing that I love more than cute affordable clothes it’s Cardi B. When the Cardi B x Fashion Nova collection dropped on November 15th I made sure I stayed up to purchase. The collection sold out quickly  but I was ecstatic that I at least got 4 cute pieces that I really loved.

Fashion Nova shipped my items just one day after placing my order

Amazing right? Not quite. When I received my package I was shocked to see that only one item was in the package. I was one of many people who ordered items from the Cardi collection who DID NOT receive more or one of the items that they ordered.

It’s rumored that Fashion Nova keeps out of stock items on their website allowing customers to “purchase” them only to end up keeping their money and issuing store credit (for item’s they didn’t have in the first place.)

Considering this was a big launch and a megastar like Cardi B’s name was attached to it Fashion Nova did issue refunds for unreceived items instead of the usual store credit. Also, the company was allegedly moving warehouses at the time which somehow effected inventory counts.

Fashion Nova’s infamous return policy:


My biggest issue with Fashion Nova is the fact that they put their relationships with influencers over paying customers.

The brand is the fastest growing and most searched clothing brand as of 2018. They have leveraged social media and  to advertise their products to consumers who they could give af less about. It’s very obvious that the brand is more focused on the influencers who get paid to advertise their clothing rather than the everyday people who spend their hard earned money to shop with them. Whether these influencers want to believe it or not, they are the middlemen for helping Fashion Nova scam consumers.

I am not longer shopping with Fashion Nova because I’m not in the business giving my coins to places that don’t value me. If I can give up going to non-black owned nail salons (if you know you know) then not shopping at Fashion Nova will be a piece of cake. I’ve had much better experiences with their competitors who seem to still value paying customers.

What has been your experience shopping at Fashion Nova? Share with me in the comments or DM me on Instagram.



stylesofacurvygirl December 14, 2018 - 1:37 am

I’m so sorry you went through this. I haven’t ordered from them because of this exact reason. I’ve heard too many stories similar to this that has me disappointed tbh. Will I ever shop there? Probably, but it won’t be anytime soon or till they get it together.

Mika January 16, 2019 - 11:50 am

It’s such a pity. I rather shop at Boohoo Prettylittlething or some of the other other online boutiques that don’t do all this extra nonsense.

stylesofacurvygirl January 16, 2019 - 11:56 am

Girl, I love Boohoo and the sales they always have! I love that my clothes get here in 2 days!! That alone makes me Shop there more. I haven’t purchased anything from PLT yet, but I definitely plan to.

Mika January 16, 2019 - 1:10 pm

Yessssss and they’re UK based so why cant’t FN get it together?

stylesofacurvygirl January 16, 2019 - 1:14 pm

Exactly! What’s the real problem here???

Anonymous December 10, 2020 - 10:33 pm

I’m having problems with them as well.Seemely every time they do a buy one get one deal I can NEVER log in to my account smh.This happened to me three times already.I feel those celebrities etc.. doesn’t have any of those issue.I also reached out to customer care.I guess that was a waste of time because no one bothered to hit me Back.I Hate how you only get store credit as well.I rather get my money back.Dont get me wrong I like most of those things but,if I have to go through trials to get it then I’ll pass!!

Anonymous September 7, 2021 - 9:31 pm

I ordered from them for the first time and they charged my card but no record of my order…No confirmation email or tracking number and the robot who does customer service is worthless.


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